A vacation spot supervisor on collaborating together with her workforce internationally — Inside GetYourGuide I VolHotels


We caught up with Maki Wanatabe, destination manager for Japan, after her journey to the Berlin headquarters for our Winter Summit. The annual occasion is a chance for members of our international workforce to collect in Berlin to study, socialize, align on targets, and meet workforce members and stakeholders in particular person.

Maki tells us about her function, why she selected to work with us, and the way she collaborates successfully with the worldwide and regional groups. 

I’m Maki, a vacation spot supervisor primarily based in our Tokyo workplace. I’m initially from Kobe in Osaka Bay, and my job is to develop our presence in Japan. For individuals who don’t know, a vacation spot supervisor is somebody who works with suppliers like excursions and actions, and will get their services onto the GetYourGuide platform. 

As somebody working in one in every of our native workplaces, what’s probably the most vital factor about succeeding on this function? 

Understanding collaborate throughout groups, nations, and departments is completely essential. Working successfully collectively is the quickest and most effective strategy to study concerning the firm, methods, and even to supply recommendation to our headquarters about sort out my area. 

What are some good examples of collaboration and teamwork that you simply’ve seen right here? 

Our worldwide workplaces are organized in line with area: Americas, EMEA, and APAC. In APAC now we have workplaces in Dubai, Bangkok, Hong Kong, Sydney, and Tokyo. All of the APAC vacation spot managers have weekly huddles to share wins and learnings.

They’re not all official conferences. Generally I attain out to somebody whom I believe has probably the most related experiences to debate the challenges I face. I actually respect the collaboration tradition right here, it’s very open, and other people aren’t afraid to reward each other. 

In conventional firms right here in Japan, I’ve seen gross sales groups withhold data, even data that would assist the corporate develop, however they don’t share the insights as a result of gross sales managers could contemplate themselves opponents throughout the firm.

That’s not the case right here. Every destination manager owns their vacation spot. Everyone knows that every of us signify the model in our respective places. We’re all on one workforce, so their popularity in GetYourGuide is my popularity as properly.

You latterly went to Berlin for our Winter Summit, how did that have foster collaboration and amplify the cross-cultural and regional collaboration? 

My expertise in Berlin was inspiring and exhausting, in a great way. The Winter Summit was an unbelievable alternative to speak about our 2020 technique and ask questions in particular person. Understanding the technique with different locations, together with case research, was a very powerful lesson for me. Understanding what has and hasn’t labored beforehand helps me leverage the learnings within the Tokyo workplace. 

Throughout my go to to the Berlin headquarters, I attempted to get as a lot face time with colleagues as potential. I met with other destination managers to debate inner tasks and to brainstorm methods we may add extra worth to prospects for present experiences. I observed that this strategy to partnership usually surprises our suppliers. That’s simply one of many issues that makes me happy with working right here. 

What else do you want about working at GetYourGuide?

One in every of my favourite issues about working right here is that the corporate takes care of its staff. I felt this for the primary time throughout my 5 interviews. Every interviewee confirmed respect, and it was clear that they needed to verify I may adapt to the tradition right here. 

As soon as I joined, there have been two issues that I felt just like the workforce did very well:

  1. Respect in the course of the face-to-face assembly: In my expertise working in Japan, it’s frequent to see international firms impose their administration model on to Japanese tradition. In consequence, they’ll’t succeed on this nation. GetYourGuide respects the native tradition and the enter of vacation spot managers. In truth, this makes me really feel much more accountable for proudly owning my vacation spot. 

  2. Seldom inform me what I must do however usually ask me what I want to do.

One other factor that stands out about working right here, is that the corporate helps our travels to satisfy with suppliers. In my earlier expertise of working in numerous firms, the journey finances is usually the very first thing to be reduce from prices. However as somebody who works in gross sales, notably within the Japanese market, the place conventional enterprise manners nonetheless play an enormous a part of enterprise, face-to-face conferences with suppliers make a big impression on the corporate and builds a deeper understanding of the vacation spot. 

I really feel like the corporate respects the choices of the staff. After I selected my Objectives and Key Results, my supervisor by no means stated what I ought to do, however all the time requested my enter and opinion. He, in fact, offers me suggestions and asks questions, however he lets me assume for myself, and lets me resolve what to do. With such a respectful atmosphere, I really feel extra motivated to develop and be accountable for the success of my very own vacation spot. 

Fascinated with becoming a member of our gross sales workforce or working in our Tokyo workplace? Examine out the roles on our Careers web page. 


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