developing our leaders — Inside GetYourGuide

What do we hope participants walk away with? 

If you look purely at the content of the modules, the expectation is that at the end of the training, all of the participants address conflicts head-on, coach their employees, and make conscious choices about their own careers and future aligned with their values, beliefs, and life mission.
At its core we want participants to understand that their primary responsibility is to enable the people in their charge to do amazing work. And when they do that everyone wins: the customer, the company, team members, and themselves.

We also hope they walk away having formed a strong community with the other leaders in their group, so the lessons can continue without the program’s intervention.

Why is the training successful? 

What makes the work with GetYourGuide and the training itself successful is that GetYourGuide believes leadership development is a long-term investment in terms of time, resources, and attention. It’s quite unique to start working with a company willing to look beyond a one-size-fits-all solution. My conversations with the Talent Development team are consistently focused on long-term methods to improve leadership as opposed to band-aid solutions. 

Also fundamental to the program’s success is the focus on behavioral change. Anyone can read a book and understand the concepts, they can know everything they need to know about leadership, but the key is turning all of that existing knowledge into behavioral change. Every training class, the Learning and Development team and I work on strengthening this. 

What resources would you recommend for developing leadership skills?

The Arbinger Institute’s Leadership and Self-Deception and The Anatomy of Peace, as well as the works by Brene Brown on empathy, emotions, and vulnerability. 

If you could give only one piece of advice for being a good leader, what would it be? 

Cultivate your self-awareness and your social-awareness. Be critical of yourself, your experience, and the impact of your behavior on others. Recognize what you know, what you don’t know, and where you need to grow. Read the room, demonstrate empathy to others, and provide an individualized approach to all of your employees. 

Are you interested in building your leadership skills at GetYourGuide? Check out our open positions.