The Swiss hospitality college, Les Roches, interviewed two of their alumni who now work in our Bangkok workplace. Abhinav Kumar, regional supervisor for Southeast Asia & India, and Vincent Sim, senior vacation spot supervisor for Indonesia & Singapore, share insights on how they use their schooling to drive development of their respective areas.
Les Roches considers itself to be one of the world’s leading hospitality schools and two of their graduates, Abhinav and Vincent, work in our Gross sales staff in Bangkok. Their roles deal with increasing our stock of unimaginable issues to do in India and Southeast Asia.
The 2 alumni sat down with Les Roches to speak about how they’re making use of their learnings from the Crans-Montana campus in Switzerland whereas working for a fast-growing tech unicorn. Learn the highlights beneath or find the full story on Les Roches’ blog.
On what makes GetYourGuide profitable:
Abhinav (class of 2013): You’ll be able to’t ignore the facility of timing. On this digital age, the market could be very receptive to our product. Excursions and actions are the third layer of on-line journey, after flights and resorts. However not like the opposite two layers, they’re but to be commoditized – excursions and actions are nonetheless very experiential and overwhelmingly booked offline. For us, it’s an iceberg ready to floor.
Vincent (class of 2011): One other essential issue is that everybody within the firm has the identical, clear mission: To supply prospects unimaginable experiences. It sounds easy, however at all times placing prospects first is unquestionably one of many the explanation why we’ve been so profitable.
On their Les Roches connection:
Abhinav: I went to Les Roches as a result of I used to be very a lot into the hospitality and journey trade. Nevertheless, my first internship was in resorts and that was a turning level for me, I noticed that this wasn’t my path. After graduating, I stayed in journey know-how and joined GetYourGuide round three-and-a-half years in the past to arrange the Asian operation. That’s once I began in search of vacation spot managers and introduced Vincent on board.
Vincent: My function is to onboard our suppliers, the tour operators and points of interest we provide to our prospects. I’ve to ensure their product meets our requirements, and that each a part of the shopper interplay they provide – from pre-booking to the post-experience evaluate – is straightforward and easy.
On why they selected to construct their careers in a startup:
Vincent: The massive enchantment to me is that we’re regularly studying. Even our founders constantly do a customer support rotation to be taught from our prospects. They do that to know their ache factors and to ensure we ship our promise of unimaginable experiences.
Abhinav: It’s an enormous studying curve and while you’re early in your profession it helps you progress and be taught a lot sooner. Should you examine it to working in a resort, the place the whole lot is structured and hierarchical, then start-ups are the precise reverse. There’s much less construction and it’s important to go and determine issues out – it may be messy and scrappy, and that’s one thing it’s important to get snug with in a short time.
On what they bear in mind about campus life:
Vincent: I’m naturally fairly an introverted individual, and English just isn’t my first language. So going to Les Roches taught me loads about communication; plus assembly so many individuals with completely different nationalities and backgrounds has actually helped me get used to a global setting like GetYourGuide.
Abhinav: [The Practical Arts semester and internships] confirmed me how difficult work might be. Now once I’m going through tough conditions, or I’m feeling a bit confused and overwhelmed, I can put issues in higher context as a result of I’ve been via one thing related earlier than. Oh, and I met my spouse at Les Roches too.
Are you interested by becoming a member of our worldwide Gross sales staff? Take a look at our open positions.
Additionally, meet extra of the team members from across the world here.